SOFT SKILLS FOR LEADERS

Location

Rickmansworth

Date & Time

23/11/2019 - 24/02/2019 09:30 AM - 05:00 PM

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Why attend?

Your success as a manager depends on how you get the best from all the resources available to you, your team, your time and your peers. Managing others and doing it well is one of the most challenging roles anyone can undertake. With the pressure to stay ahead of the game, and provide value to internal and external customers, you owe it to yourself and your organisation to invest time in getting it right. This course provides hands-on experience of the essential skills to be successful as a manager.

Who is it for?

Newly appointed first-line managers and team leaders who want a flying start or those with experience who want a good grounding in best practice for managing people and professional relationships.

Benefits

  • Create SMART objectives and communicate expecta­tions clearly to your counterpart
  • Understand your management style and get the most out of people by flexing your approach
  • Develop your team’s potential through coaching
  • Acquire strategies for encouraging contribution and commitment in meetings
  • Delegate in a way that makes the most of available resources and motivates your team
  • Gain buy-in to your ideas through a range of influ­encing and persuasion techniques
  • Create an environment that motivates others to per­form to the best of their ability
  • Leave with increased confidence in managing an effective and motivated team and reach high levels of self-confidence.

What you will learn

Situational Leadership

  • Four management styles and when to use them
  • Impact of each style if you don’t adapt to others
  • Understanding different perspectives

Managing performance

  • The Performance Management Cycle
  • What gets in the way of staff performing effectively
  • SMART objectives and monitoring progress effectively

Core Soft skills

  • Powerful questions and when to ask them
  • Using listening skills to attend to what is and isn’t said
  • How to make sure your feedback is effective

Management VS leadership

  • The differences between these roles and the activities that underpin them
  • Overview of different management styles

Delegating effectively

  • What to delegate and why
  • How to delegate and to whom
  • The difference between delegating and dumping

Applied Soft-Skills

  • Stop wasting time on destructive or unproductive tasks
  • Focusing on what’s important and knowing what’s not
  • Managing upwards, sideways, the team and yourself
  • Making decisions in an effective and timely way

Cascading difficult messages and managing change

  • How to manage change and keep your team motivated
  •  What to do when you disagree with the message you’re asked to convey to your team

Transactional Analysis

  • Transaction principle
  • How to ensure goal reaching through position changing
  • Practical advantages in using TA

Feedback – Giving and Receiving

  • Assessing where to put energy in developing others
  • Different ways to develop staff
  • Giving praise, encouragement and constructive criticism
  • What it’s like to be on the receiving end
  • Getting the balance right and empowering people

Managing performance

  • How to open and structure the meeting
  • Skills to keep discussions on-track & build commitment
  • Giving tough messages and rewarding successes
  • Monitoring progress against plans

Gaining commitment

  • Use persuasion techniques to gain buy-in to your ideas
  • Influencing and persuading people over whom you have no authority – including your boss and peers
  • Dealing with difficult situations and how to adapt your style to meet their needs

Creating a high performing team – Feed-forward

  • Motivating a team and how to create an environment that encourages it
  • Understanding team dynamics and how this affects per­formance over time

Developing Inter-relationship

  • The relationship between the leader and the led – why should anyone follow you?
  • Actions that motivate, deeds that de-motivate

Language that motivates and inspires

  • Saying the right things in the right kind of way
  • Voice and how it can be used for increased impact
  • Power talk

Goal setting and prioritising tasks

  • Putting first things first – how to prioritise and get the most from limited resources
  • The what, why and how of planning and scheduling

Your success as a manager depends on how you get the best from all the resources available to you, your team, your time and your peers. Managing others and doing it well is one of the most challenging roles anyone can undertake. With the pressure to stay ahead of the game, and provide value to internal and external customers, you owe it to yourself and your organisation to invest time in getting it right. This course provides hands-on experience of the essential skills to be successful as a manager.